Information We Collect
We may collect personal information from you when you voluntarily provide it to us during the booking process or when you interact with our website. The types of information we may collect include:
Contact Information: Your name, email address, phone number, and other relevant contact details.
Booking Details: Information related to your travel bookings, including travel dates, destinations, preferences, and any special requests.
Payment Information: If you make a payment through our website, we may collect payment card details or other financial information. Please note that we do not store or process payment card information directly. We utilize secure payment processors to handle these transactions.
Use of Information
We use the collected information for the following purposes:
To process and manage your travel bookings, including communicating with you regarding your reservations, sending booking confirmations, and providing necessary travel documentation.
To personalize your user experience and improve our website and services based on your preferences and feedback.
To respond to your inquiries, requests, or customer support needs.
To send you promotional emails, newsletters, or marketing communications, provided you have given your consent. You may opt-out of receiving such communications at any time.
To detect and prevent fraudulent activities or unauthorized access to our systems.
To comply with legal obligations, enforce our terms and conditions, and protect our rights and the rights of others.
Data Retention and Security
Disclosure of Information
We may share your personal information with third parties in the following circumstances:
Service Providers: We may disclose your information to trusted third-party service providers who assist us in delivering our services, such as payment processors, accommodation providers, airlines, and local tour operators. These service providers are obligated to handle your information securely and only use it for the purposes outlined in our agreements with them.
Legal Compliance: We may disclose your information when required to comply with applicable laws, regulations, legal proceedings, or governmental requests.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.
You have the right to access, correct, update, or delete your personal information. If you would like to exercise any of these rights or have any concerns about our use of your information, please contact us using the information provided below. We will respond to your request in a reasonable timeframe.
Our website may contain links to third-party websites that are not controlled or operated by Lotussia Travel. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of these websites before providing any personal information.