Booking Terms and Conditions

Please read the following terms and conditions carefully. You must not make any booking unless you understand and agree with the following terms and conditions. References to “us”, “we”, “our” and/or “Lotussia Travel” in these booking terms and conditions shall mean Lotussia Travel Co., Ltd (Registration number 0104002011).

These terms and conditions apply to bookings you make with our consultants (over phone or by email) as well as online bookings you make on our website.

Confirmation & Deposit

As per our company policy, booking will only be confirmed on receipt of advance deposit. This deposit is non-refundable unless we cancel your tour. 

  • All-inclusive multi-day package: 20%
  • Day trip, or single travel service (car rental, air tickets bookings, hotel reservations…): 100%

Full payment must be made at least 30 days prior to your departure date. Wire transfer may take up to a week before the deposit activates our bank account. The booking reservations will be launched only after we receive the deposit.


Deposit can be settled online via credit card, or by cash or bank transfer (upon your confirmation). The balance needs to be settled before the trip departure / the use of our service. If payment is made by other mean than cash, bank charges will be for sender.

Online payment via PayPal

PayPal is a fast, easy, and secured payment method that is used by over 100 million users around the world. When you are going to pay your travel expense by PayPal, we will send you an e-invoice. In the email body, you will see a “PAY NOW” button, just click on it, and you will be guided to the secure PayPal website. You don’t need to have a PayPal account to make the payment.

Visa and Master card off-line payment

If you would like to pay the balance with your credit card, you can pass by our office or we can also send a staff to your hotel for collecting the payment. We will need about 10 – 30 minutes for processing. The amount will be stated in Vietnam Dongs as it is required by the Vietnamese Law. There will be an extra charge as follows:

  • VISA or MASTER card: $US10 + 4% of the total amount
  • AMEX: $US10 + 5% of the total amount

A copy of the payer’s passport will be required.

Bank transfer

Our bank account details will be provided should you need to make the payment from your company bank account. The transfer may take up to a week before it reaches our bank account in Vietnam. So we cannot accept wire transfer for bookings made less than 30 days before your trip departure (or the use of our service).

Other method of payment

If you are interested in other method of payment (PayPal, Traveler’s Checks…), please let us know upon your confirmation. We will double check with our local bank to make sure that works for us.


There is no fee for any change or amendment you make prior to your final confirmation. Otherwise, amendment or cancellation fees may may be charged (subject to Lotussia Travel’s supplier policy). Because we will launch the booking reservation immediately after we receive your final confirmation and starting from that point, service’s amendment/cancellation fees may be applied by our local service providers such as hotel, restaurants, airlines companies…

Please note that we will not charge you any fee if our service providers do not charge us.


Cancellations by you

Lotussia Travel must be informed in writing. Cancellation charges would be effective from the date we receive advice in writing and cancellation charges would apply as follows:

  • From 31 days and up: No charge
  • From 30 days to 15 days: 10% of the total tour/service costs
  • From 14 days to 8 days: 30% of the total tour/service costs
  • From 7 days to 1 day: 50% of the total tour/service costs
  • No show: 100% of the total tour/service costs

Cancellations or modifications by us

Every effort will be made to operate all tours as advertised but it must be remembered that our tours are planned in advance and due to factors outside our control it may be necessary to use alternative accommodation and services in some instances. We therefore reserve the right to modify or cancel any tour, accommodation or arrangement at any time. We will notify you as soon as possible of any material changes. In the event of any material modification or cancellation we will, if possible, arrange on your behalf three alternatives:

  • services of an equivalent or similar standard, if available;
  • services of a lower standard together with a refund of the difference in price; or
  • cancellation with a full refund of all money paid.

A material modification is one which has a serious affect on your tour and includes a change of departure date, departure point or airport, or change of departure time of more than twelve hours, which would cause substantial inconvenience to you. A change of accommodation or transport style is not a material change. In the event that there are an insufficient number of bookings to provide a particular tour, we may cancel the tour no later than 30 days prior to the scheduled departure date, whereupon all money paid by you for your Lotussia Travel tour shall be refunded but no further compensation will be paid. You and Lotussia Travel agree to release each other from any further obligations which would have been enforceable had the tour not been cancelled.

Child policy

The following discounts are applied for our all-inclusive packages. The discounts are different from one package to another depending on the nature of the trip (activity, trip length, and the age of the children). These discounts are applied for most of our tours, but not all. The discounts are not applied for single service booking such as hotel reservations, train tickets bookings, and flight reservations…

  • Under 2 years: Free or charge
  • From 2 to 5 years: 50%
  • From 6 to 11 years (Under 1m20 in height): 75%
  • 12 years and up: Full charge

Please note that some suppliers may impose additional fees for infants and children. These will be advised at time of booking.


The vehicle type is arranged based on the the size of your group, type of tour, and the location you will travel to. It is clearly stated on each quote. For a classic tour the vehicle can be arranged as follows.

Number of passengersTour guideVehicle
114 seat car (or 7 seat car)
214 seat car (or 7 seat car)
3116 seat minibus
4116 seat minibus
5116 seat minibus
6116 seat minibus
7129 seat coach
8129 seat coach
91 29 seat coach
101 29 seat coach
111 29 seat coach
121 29 seat coach

Tour guide

Our online rates are based on English-speaking local guide. We use a local guide in each location. We can also arrange English-speaking tour leaders with additional charges.

  • Hanoi and around
  • Sapa
  • Hue & Hoi An
  • Nha Trang
  • Da Lat
  • Saigon and Mekong Delta


If you’re not satisfied with any aspect of the services we have arranged on your behalf, you should report it to your tour guide so that immediate action can be taken to remedy the problem. Any feedback made to Lotussia Travel following the conclusion of the tour should be made in writing within 14 days of completion of the tour. In the event that you do not notify us in writing within 14 days, our ability to investigate negative feedback may be prejudiced.


The detailed itinerary and schedule flights are subject to change by airlines companies without prior notice and in accordance with the weather conditions and daily operations flights. Consequently, itinerary concerned might be adjusted. If this occurs, however that it is done as a courtesy to participants and Lotussia Travel can not be held responsible for denied boarding, nor for additional costs occurred.

Governing law & jurisdiction

If any dispute arises between you and us, the laws of Vietnam will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Vietnam, and waive any right that you may have to object to an action being brought in those courts. Any aspect of this agreement which is invalid in any jurisdiction is invalid in that jurisdiction to that extent, without invalidating or affecting the remaining provisions of this agreement or the validity of that provision in any other jurisdiction.